How to Add or Change Your Invoice Recipient Email Address

Audience & Scope

Audience: HR Admin / Company

Module: Invoice/Billing with BrioHR Finance

Country: Global

Introduction

Updating the invoice recipient email address is essential to ensure your monthly billing invoices are sent to the correct person. This helps your organization maintain accurate billing records and ensures payments are made on time.

Keeping invoice recipients up to date also helps prevent account suspension due to missed or late payments.

If you need to change an existing recipient or add additional recipients, follow the steps below.

Step-by-Step Instructions

To update your invoice recipient email address, send an email request directly to finance@briohr.com with the following information.

Information to Include:

Company Name:

i) To Replace an Existing Recipient

New recipient name:
New recipient email address:
Existing recipient email address (to be removed):

ii) To Add a New Recipient

New recipient name:
New recipient email address:

Once received, the BrioHR Finance team will process your request accordingly.

Frequently Asked Questions (FAQs)

Q1: Why I don't receive my invoice email?

A: Please check your inbox and spam folder for emails sent from:

Emilie Cheron <messaging-service@post.xero.com>

This is BrioHR's official billing email sent via the Xero portal.

Q2: What should I do if I cannot find the invoice email?

A: If you cannot locate the invoice email, email finance@briohr.com and the Finance team will resend it or confirm the recipient address on file.

Q3: Can I add multiple invoice recipients?

A: Yes. You may add multiple invoice recipients so more than one person receives billing invoices.

Q4: Will changing the invoice recipient affect past invoices?

A: No. Updating the recipient email only applies to future invoices.

Understanding Your BrioHR Billing