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How to Link Timetec Device in BrioHR Time and Attendance Module

Learn how to set up and integrate your Timetec TC10 device with BrioHR’s Time and Attendance module. Follow this step-by-step guide to enable integration, link device serial numbers, and synchronize employee information.

Introduction

BrioHR supports the integration of Time and Attendance with the third-party device, Timetec Model TC10.

Once the device integration feature has been enabled by the BrioHR team in your company’s account, you can proceed to configure and link your device directly within the Time Attendance Policy in BrioHR.

Learn More: BrioHR Timetec Device Integration - First Time User Guide

Step-by-Step Guide: Access the Time Attendance Policy

Step 1 - Log In to BrioHR Account

Log in to BrioHR account with your registered credentials.

Step 2 - Access the Time Attendance Policy

1. Go to HR Lounge > Time Attendance.

2. Navigate to Policy.

3. Open any policy that you would like to set up the device integration.

Step-by-Step Guide: Set Up Device Integration

Step 1 - Enable Integration in Time Attendance Policy

1. On the policy page, go to Other Configuration.

2. Scroll down to Integration.

3. Toggle ON the 'Use Integration' to enable it.

4. Click Save.

5. A confirmation message will appear - click Proceed to confirm.

CAUTION:

  • When device integration is enabled, the Facial Recognition and Geolocation features in the policy will be automatically disabled.

NOTE:

For Device Integration using the TimeTec TC10 device, there are two available configuration options that organizations may choose from based on their operational preferences:

Solution 1: Default Mode
Employees are required to select an action type on the device before performing their attendance transaction.

How it works:
Employees must first select either Clock In or Clock Out on the device interface before verifying their attendance using fingerprint or facial recognition.

Example:
An employee selects Clock In then provides their fingerprint or facial recognition scan before starting work and selects Clock Out then provides the same verification at the end of the workday.

 

Solution 2: First_Last Mode
Employees can perform attendance verifications directly without selecting an action type on the device.

How it works:
Employees simply verify their attendance using fingerprint or facial recognition, and the system will automatically determine and record the first transaction as Clock In and the last transaction as Clock Out.

Example:
An employee taps the device upon arrival and again before leaving, while the system automatically captures the corresponding Clock In and Clock Out records.

Optional Add-on for Solution 2: Track Break Time

For clients on Solution 2 (First & Last Log), BrioHR can additionally enable break-time tracking. When active, the system also identifies each employee's break-out and break-in clocking within their configured break period — no extra action needed from employees at the device.

Requirements and limitations:

    • Only available for employees on Shift mode with a break period configured in their schedule. Employees on Flexi mode, or Shift mode without a break period, will continue to have only first-in/last-out captured.
    • Requires Hybrid Attendance to be switched off for the company. This is a temporary restriction — while break tracking is enabled, Hybrid Attendance cannot also be turned on for that company.
    • If an employee has an odd number of clockings within their break window on a given day, the extra clocking is flagged "Incomplete" rather than guessed — this will need HR Admin review on the timesheet.

How to enable it: Let your brioHR team know you'd like break tracking in addition to your Solution 2 setup when confirming your integration preference (see next section).

Caution: if break tracking is enabled, Hybrid Attendance is disabled/blocked for the company.

Please ensure that the preferred solution is shared with our BrioHR team when the Integration is performed. 

 

Step 2 - Link the Device Serial Number in the Device Integration Log

1. Navigate to Device Integration Log.

2. Click Link Device.

3. Fill in the required details:

  • Name: Assign a name for your device.
  • Device: Timetec (default)
  • Serial Number: Enter the device serial number (found at the back of the device, or on the box).
  • Description (Optional): Add details such as the device's location.
  • Employee sync: Choose which employees are synced to this device. Sync all employees is selected by default. To limit the device to certain offices, departments or employees, choose Sync selected employees. See Choose Which Employees Sync to Each Device below.

4. Click Link Device to save.

If the serial number is valid and already registered in the Timetec Cloud, the device will be successfully linked in the Device Integration Log.

NOTE:

If you have subsidiary companies that use the same devices, all devices set up/added for the main company will also be available for subsidiary companies.

However, please ensure that the employee ID remains unique for the main and the subsidiary. Two different employees cannot share the same ID (E.g., if both the main and subsidiary use a sequential running number as the employee ID). 

Employee IDs must also contain letters and numbers only.

NOTE:

  • If you have multiple Timetec devices, you must link each one individually.
  • Each TC10 device supports a maximum of 800 registered IDs, so companies with more than 800 employees may need more than one device. 

  • If you have more than 800 employees, use Sync selected employees so each device only holds the employees who use it, and add devices if needed.

Step-by-Step Guide: Synchronize Employee Information

Once your Timetec device is linked, BrioHR will automatically synchronize employee information with the connected devices.

The following employee details will be synchronized automatically:

  • Employee ID Number
  • Employee First Name
  • Employee Last Name

NOTE:

Only active employees are synced. When an employee resigns or becomes inactive, they are removed from every device on the next sync, which frees up space on the device.

IMPORTANT:

Timetec only supports alphanumeric Employee IDs. Employees whose IDs contain special characters (e.g. ID-001) cannot be synced to the device. Remove these characters from the Employee IDs in BrioHR (e.g. ID001) before using the integration. 

For detailed instructions on enrolling and recording employees' biometric validation (fingerprint or facial recognition), please refer to our comprehensive guide:

BrioHR Timetec Device Integration - First Time User Guide

Step-by-Step Guide: Choose Which Employees Sync to Each Device

By default, every employee in your company is synced to every linked device. If you have devices at different locations, you can choose which employees are synced to each one, so employees are only enrolled on the devices they actually use.

Option 1 - Sync all employees (default)

Every employee in the company is synced to the device, including new joiners. Devices linked before this update use this option, so nothing changes until you edit a device.

Option 2 - Sync selected employees

When you choose Sync selected employees, three fields appear. Fill in any combination of them:

Field

Who is synced

Offices

Everyone in the selected offices, whatever their department. New joiners in these offices are added automatically.

Departments

Everyone in the selected departments, whatever their office. New joiners in these departments are added automatically.

Employees

Only the specific employees you pick. Search by name or Employee ID.

An employee is synced if they match at least one of your selections, and only once even if they match more than one.

Example: Offices = Penang Branch, Departments = Operations, Employees = one Finance employee from Shah Alam. The device syncs everyone in Penang Branch, every Operations employee in any office, and that one Finance employee.

NOTE:

  • Selections are combined with OR, not AND. You can't limit a device to, for example, only Operations staff in Penang Branch. To do that, select those employees individually.
  • You must select at least one office, department, OR employee. Otherwise, you'll see: "Select at least one office, department or employee."
  • Offices and departments come from each employee's employment details. Keep these up to date so employees sync to the right devices.

Set it up for a new device

  1. Go to HR Lounge > Time Attendance > Device Integration Log.
  2. Click Link Device and fill in the device details.
  3. Under Employee sync, choose Sync all employees or Sync selected employees, then choose the offices, departments and/or employees.
  4. Click Link Device.

Change it for a linked device

  1. Go to HR Lounge > Time Attendance > Device Integration Log.
  2. In the Devices panel, open Edit Device on the device you want to change. 
  3. Update the Employee sync setting.
  4. Click Save.

IMPORTANT: The change applies as soon as you click Save, without waiting for the next sync. If you narrow the selection, employees who are no longer selected are removed from the device straight away. Click Cancel or close the pop-up to discard your changes.

Each device card in the Devices panel shows a summary of its settings. Hover over the 'Register to' label to see number of office, department, and employees applied (if not applied to all employees). 

TIP: The Sync employee action in the Integration Log also follows each device's Employee sync setting.

How brioHR keeps each device's list up to date

brioHR updates each device's employee list automatically on every sync:

When this happens

What brioHR does

A new employee joins a selected office or department

Adds them to the device.

An employee moves office or changes department

Removes them from devices they only matched through the old office or department, and adds them to devices that include the new one. If they still match a device another way (their other attribute, or picked individually), they stay on it.

An employee resigns or becomes inactive

Removes them from all devices, and from the Employees field of any device where they were picked individually.

An inactive employee becomes active again

Adds them back to devices that include their office or department. If they were picked individually, they are not added back — re-add them in the Employees field.

An office or department is deleted or archived

Removes it from the device's selection. Syncing carries on.

An employee's Time Attendance policy changes

Nothing. The device setting decides who is synced, not the policy, even if Use Integration is turned off.

IMPORTANT: When an employee is removed from a device, their enrolment on that device is removed too. If they are added back later, or added to a new device after moving office, they need to register their fingerprint or face on that device again.

NOTE: Devices sync employees whatever their Time Attendance policy. Make sure employees who clock in on a device are on a policy with Use Integration turned on, so their clockings reach their timesheet.

Frequently Asked Questions (FAQs)

1. Which Timetec device models are supported by BrioHR?

Currently, BrioHR supports the Timetec TC10 model for device integration.

2. Can I enable both device integration and facial recognition (BrioHR mobile app) at the same time?

No. Once device integration is enabled, facial recognition and geolocation options (for mobile app time attendance) will be disabled as they are not compatible.

3. What should I do if my device serial number cannot be linked?

Ensure that the serial number of the TC10 Model is correctly entered. If the issue persists, contact BrioHR Support.

4. Can I link multiple devices to the same BrioHR account?

Yes, you can link multiple TC10 devices. Each device must be added individually in the Device Integration Log, and each device can sync a different set of employees.

5. Can I track employees' break time with Timetec device integration?

Yes, for clients on Solution 2 (First & Last Log), and only if employees are on shift schedules with a break period defined in their shifts.

6. Can I use Hybrid Attendance together with break tracking?

Not currently.

7. Why isn't an employee showing up on my device?

Check the following:

  • Their Employee ID contains only letters and numbers. IDs with special characters such as hyphens or spaces cannot be synced to Timetec.
  • The device's Employee sync setting includes them, through their office, their department or an individual selection.
  • Their office and department in their employment details are correct.
  • They are active. Resigned and inactive employees are removed from devices.
  • The device's list isn't over 800 employees (see FAQ 8).

8. How many employees can one TC10 device hold?

Each TC10 device supports up to 800 registered IDs. If a device's Employee sync setting covers more than 800 employees, only 800 are synced and the rest are not. No warning is shown, so check the employee count on the device card and use Sync selected employees to keep each device under 800.

9. Will existing devices change after this update?

No. All devices linked before this update are set to Sync all employees, so they keep working as before until you edit them.

10. Can I sync only employees who are in both a certain office and a certain department?

Not at the moment. Selections are combined, so anyone matching any selection is synced. To limit a device that tightly, pick the employees individually in the Employees field.

11. A rehired employee was picked individually but isn't back on the device. Why?

Employees picked individually are removed from the selection when they become inactive, and aren't added back automatically. Edit the device and add them again in the Employees field. They will also need to re-register their fingerprint or face.

12. Can I change the Employee sync setting for several devices at once?

No. Edit each device separately.

 

 

Need Assistance?

If you have any questions or require assistance, please reach out to our support team via live chat or email us at support@briohr.com.