Troubleshooting Profile Picture Upload Issues in BrioHR

Introduction

If you’re experiencing difficulties uploading your profile picture in BrioHR, don’t worry—it’s usually due to simple, fixable reasons. By identifying the cause, you can quickly resolve the issue and successfully upload your photo.

Common Reasons Why Profile Picture Upload May Fail

1. File Size Is Too Large

BrioHR has a recommended file size limit between 1MB and 10MB.

If your photo exceeds this size, the upload may fail.
To fix this, resize or compress the photo before re-uploading.

2. File Format Compatibility

Ensure your profile picture is in a supported format, such as:

.jpg
.jpeg
.png

Other formats may not upload successfully.

3. Browser or Access Permission Restrictions

Sometimes, your HR/Admin may disable the profile picture upload option for employees.
If this is the case, you will need to contact your HR or Admin team for assistance.

Recommended Next Steps

Check your file size and format.
Try uploading from a computer web browser, as the mobile app currently does not support profile picture uploads.
If the issue persists, contact your HR/Admin or reach out to the BrioHR Support Team.

For detailed instructions on uploading or editing you profile picture, refer to our guide: How to Upload or Change Your Profile Picture in BrioHR

Need Assistance?

If you have any questions or require assistance, please reach out to our support team via live chat or email us at support@briohr.com.