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If Your Payroll Data Doesn't Match, and How to Sign Off for Go-Live (Singapore Payroll Guide)
Part of the Payroll Singapore data verification series for new brioHR clients. This article covers: If something doesn't match; Sign off and go live.
Audience & Scope
Audience: HR and admin teams setting up brioHR for the first time
Module: Payroll Singapore
Country: Singapore
Pre-requisites: Implementation kick-off meeting with your Implementation Manager (IM) completed; Payroll Singapore data migrated by your IM
This article is part of the Payroll Singapore data verification series. It follows the Payroll Singapore Data Verification Guide (PDF).
If something doesn't match
| What you see | Likely cause | What to do |
|---|---|---|
| An employee has no payroll data | Left out of the last bulk upload (an upload replaces everything, it does not merge) | Raise the missing employees with your IM so the complete, current file can be re-uploaded, including employees who resigned this year |
| CPF looks wrong for a Permanent Resident | Wrong PR effective date or PR category (Graduated or Full Graduated) | Check the PR effective date and PR category on the employee's Payroll tab |
| CPF looks wrong for an employee aged above 55 | Wrong date of birth, so the wrong age band is used (rates for ages above 55 to 65 changed on 1 Jan 2026) | Check the employee's date of birth, and compare with the CPF Contribution Calculator |
| CPF amounts differ from your old system | Wrong resident category, CPF set as Non related, or a pay item with the wrong wage type (Ordinary or Additional wage) | Check the employee's settings and the pay item settings, and note every difference for your IM |
| A community fund, SDL or FWL amount is missing or wrong | The employee's setting is wrong, or the body isn't selected under Organizations in HR Lounge > Payroll > Settings > General | Correct the employee setting, and check the Organizations field |
| A custom allowance is contributed or reported wrongly | The item's wage type, CPF, SDL or community fund settings, or its EA/IR8A field, are wrong | Check the item's settings against what you agreed with your IM (Step 2) |
| Overtime, proration or unpaid leave is off | Calculation settings differ from what you intended | Review the pay day and calculation settings in the Company Payroll Info template |
| Year-to-date totals look wrong | A month or some employees are missing from the payroll history reports | Send the missing report to your IM so it can be migrated |
| A fixed allowance or deduction is missing from payroll | The item name doesn't match a pay item, or the dates are not in YYYY-MM-DD format | Check the item name against the pay items list, and the dates in your Fixed Allowance/Deduction tab |
Sign off and go live
Ready to sign off
- ☐ Payroll centers, company payroll details and pay day and calculation rules are correct (Step 1).
- ☐ Custom pay items have the right wage type, CPF, SDL, community fund and FWL settings, EA/IR8A field and category (Step 2).
- ☐ Employee payroll data matches your source file for every employee, including resigned employees, and bank details are correct (Step 3).
- ☐ Statutory settings (CPF, PR effective date and category, community funds, SDL, FWL) are correct for every employee (Step 4).
- ☐ Fixed allowances and deductions are correct and show on the monthly payroll and payslip (Step 5).
- ☐ Payroll history is complete and year-to-date totals match your reports (Step 6).
- ☐ Salary proration, unpaid leave and overtime calculations match your expectations, if you tested them (Step 7).
- ☐ A full parallel run has matched your old system, and every discrepancy has been noted and resolved with your IM.
- ☐ A penny test has produced a bank file that uploads to your bank portal without issues, and the test cycle has been deleted.
What happens next
- Once the checks above are done, your parallel run matches and your penny test has gone through, Payroll is ready for go-live.
- If a check does not pass and you cannot see why, contact your Implementation Manager.
- If you find a problem after going live, reach out to our support team via live chat or email: support@briohr.com.
🔗 Well done!
Your payroll foundation is in place. With your company settings, pay items, employee data and a successful parallel run behind you, you're ready to run payroll with confidence.
← Previous: How to Do a Penny Test on Your Payroll Bank File (Singapore Payroll Guide)
Back to Payroll Data Migration and Verification: Start Here (Singapore Payroll Guide)
Ownership
By: Aqilah