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      KWSP i-Akaun Payment Guide: How to Upload TXT/CSV Files and Submit EPF Contributions

      Learn how to upload a TXT/CSV file and make EPF (KWSP) payments via i-Akaun Employer Portal. Step-by-step guide for employers in Malaysia.

      As an employer in Malaysia, submitting and paying EPF (KWSP) contributions is a monthly compliance requirement. The process is done via the EPF i-Akaun (Employer) Portal, where you can upload contribution details using a TXT or CSV file and make payments online.

      This guide will walk you through the step-by-step process of uploading your EPF TXT file and making payments on the KWSP portal.

      Step 1: Log in to i-Akaun (Employer)

      Go to the KWSP i-Akaun (Employer) portal

      1. Log in using your Employer ID and password. 

      • Ensure that your login credentials are active.

      • If you encounter issues, reset your password before proceeding.

      Step 2: Navigate to Contribution Payment

      Once logged in:

      1. Click “Contribution Payment.”

      2. Select “Submit Contributions.”

      This will lead you to the page where you can upload employee contribution details.

      Step 3: Select the Correct Contribution Month

      It’s important to select the right contribution month.

      • Contribution month is typically one month ahead of the salary month.

      Example:

      • May Salary → June Contribution

      Step 4: Upload the EPF File (TXT/CSV)

      1. Choose “Upload file (TXT/CSV).”

      2. Select the prepared EPF .txt file from your computer.

      3. Ensure that:

        • File format is correct

        • Employee details match the payroll records

      Step 5: Confirm and Proceed

      After uploading the file:

      1. Click “Upload” → then “Next.”

      2. Review employee contribution details carefully.

      3. Tick the confirmation checkbox (“I confirm that…”) before proceeding.

      Step 6: Choose Your Payment Method

      Select your preferred method to make payment:

      • FPX (online banking)

      • Direct Debit

      • Other available payment options

      Always double-check the contribution month and employee details before confirming. Errors may delay contribution processing.

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      Frequently Asked Questions (FAQs)

      1. What file formats are accepted for EPF uploads?
      You can upload either TXT or CSV files prepared in accordance with KWSP requirements.

      2. What happens if I upload the wrong contribution month?
      Your payment may not be processed correctly, and you may need to re-upload the file for the correct month.

      3. Can I edit employee details after uploading the TXT file?
      No, you must correct errors in your payroll system and regenerate the file before uploading again.

      4. Which payment methods are supported in KWSP i-Akaun?
      Employers can pay via FPX online banking, direct debit, or other listed payment options provided on the portal.

      5. How can I confirm if my EPF payment is successful?
      You will receive an official acknowledgement and can check your payment history under the contribution records section in i-Akaun.

       

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