![brioHR-logo-color.svg]](https://support.briohr.com/hubfs/brioHR-logo-color.svg){kind=logo}
If Your Time Attendance Data Doesn't Match, and How to Sign Off for Go-Live
Part of the Time Attendance data verification series for new brioHR clients. This article covers: If something doesn't match; Sign off and go live.
Audience & Scope
Audience: HR and admin teams setting up brioHR for the first time
Module: Time Attendance
Country: Malaysia, Singapore
Pre-requisites: Implementation kick-off meeting with your Implementation Manager (IM) completed; Time Attendance data migrated by your IM
This article is part of the Time Attendance data verification series. It follows the Time Attendance Data Verification Guide (PDF).
If something doesn't match
| What you see | Likely cause | What to do |
|---|---|---|
| No Clock In button | The roster isn't published, or there is no shift that day | Publish the roster, or add a shift on the Rostering page |
| "Use Mobile App for Clock In/Out" on the web | The policy has location checks or facial recognition | Clock in on the mobile app, or change the policy if that wasn't intended |
| Can't clock in again later the same day | The employee tapped Final Clock Out | Add the missing time in Daily Attendance, and show the employee how to clock out for a break |
| Clock-in blocked on the mobile app | Outside the allowed location, or location permission is off | Check the shift or custom locations, and the app's location permission |
| Late when they arrived on time | Late (In) on the shift is blank or earlier than you meant, lateness rounding rounds up, or a longer break with Track break lateness on | Check the shift's Late (In) and break settings, and the policy's lateness rounding |
| Overtime missing or shorter than expected | Calculate Overtime is off, the overtime buffer wasn't passed, Earliest (In) or Late (Out) caps it, rounding rounds down, or the policy needs overtime to be pre-approved | Check the policy's overtime settings and rounding, and the shift's Earliest (In) and Late (Out) |
| Employee missing from a supervisor's Team view | They are in a policy with a different supervisor, or still in the Default policy | Check their policy in Assign Policy, and its Supervisor & Approval |
| New joiners or transferred employees follow the Default policy's rules | Employees aren't moved out of the Default policy automatically | Assign them to the right policy with Assign Policy |
| Wrong shift or rest days on the roster | Wrong schedule, wrong office schedule, or a wrong reference date on a custom pattern | Check Assign Schedule, the office and the schedule's pattern, then reset the roster |
| The roster still shows the old shift | Shift and schedule changes don't update rosters already filled in | Reset or replace the affected days on the Rostering page, then publish again |
| Two shifts on one day | A shift was added instead of replaced | Remove the extra shift and publish again |
| A timesheet can't be approved, or shows Incomplete | The roster for that week or month isn't published, or a clock-out is missing | Publish the roster, and add the missing clock-out in Daily Attendance or the timesheet |
| Days marked Absent | No clock-in or clock-out when the timesheet was approved | Reopen the timesheet and add the attendance, if the employee did work |
| Shift premium not showing | The shift has no tag, the premium isn't added to the policy, or the schedule uses flexible hours | Check the shift's tags and the policy's Shift Premiums & Deductions |
| Timesheets can't be sent to payroll | An overtime pay item in the mapping was deleted or is no longer marked as overtime | Fix the OT Payroll Mapping for that payroll center |
| Employee not on the attendance device | Their Employee ID has hyphens, spaces or slashes | Change the Employee ID to letters and numbers only, then sync again |
| The template's example shift is listed | The "Mon to Fri" example row was left in the Work Shifts tab | Tell your IM so it can be removed |
Sign off and go live
Ready to sign off
- ☐ Every work shift has the right times, break, Earliest and Late times, tags and locations (Step 1).
- ☐ Every work schedule has the right hours, public holiday setting, work arrangement, pattern and shifts (Step 2).
- ☐ Every office follows the right schedule, and employees who work differently have their own (Step 3).
- ☐ Every policy has the right eligibility, supervisor, rounding and clock-in settings. Every employee, including new joiners, is in the right policy, and the right policy is marked Default (Step 4).
- ☐ Overtime settings, shift premiums and deductions, and overtime pay items are set as agreed (Step 5).
- ☐ Geolocation, facial recognition and any device or integration work as agreed (Step 6).
- ☐ Time Attendance access, report access and payroll access are set up (Step 7).
- ☐ Rosters for the first period after go-live are correct and published (Step 8).
- ☐ Every clock-in method has been tried and works, and trial hours worked, lateness, early outs and overtime match your current system (see How to Run a Time Attendance Trial Before Go-Live).
- ☐ You know how the trial's attendance records will be handled before go-live, and every discrepancy has been noted and resolved with your IM.
What happens next
- Once the checks above are done and your trial matches, Time Attendance is ready for go-live. Keep an eye on the first week: check Daily Attendance each day for missing clock-ins and clock-outs.
- Let employees and supervisors know when to start clocking in and approving on brioHR (see the articles below). The Time Attendance Starter Guide also has a Manager view and an Employee view you can share with them.
- Each month: check new joiners have the right schedule and policy, publish rosters, check daily attendance, approve overtime and timesheets, then send approved timesheets to payroll.
- If a check does not pass and you cannot see why, contact your Implementation Manager.
- If you find a problem after going live, reach out to our support team via live chat or email: support@briohr.com.
← Previous: How to Run a Time Attendance Trial Before Go-Live
Next: Help Your Managers and Employees Get Started with Time Attendance →
Back to Time Attendance Data Migration and Verification: Start Here
Ownership
By: Aqilah